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Dental Practice Managed IT Support Services

Keep Smiling

A smiling dentist beside the chair in a bright operatory, illustrative

What features should your dental practice productivity applications have? Patient Record Management, Electronic Medical Records, Patient Notes and Secure Sharing, plus practice management software covering Scheduling, Billing and Collection, Insurance Companies, Prescriptions, Staff Coordination, Practice Analytics, Form Generation, the Patient Portal and Patient Appointment Reminders.

Connected medical appliances are part of the practice too: EKG, Radiology, Photography, and Tablets, alongside general office productivity from printer sharing and multi-function devices to credit card terminals, monitor privacy screens and digital signage.

What your dental practice runs on

01

Security

Network Security Deployment and Management · Firewalls · Network Switches · Wi-Fi and Wireless Access · Device Encryption · Data Encryption · Physical Device Security · Compliant Video Surveillance · Device Updates and Patching · Anti-Virus and Anti-Malware · Device Management

02

Backup & productivity

Backup and Disaster Recovery (Local or Cloud) · Office 365 · Citrix ShareFile · Dropbox for Business · SharePoint · Productivity Tools · Cloud Services Management

03

Communications

Internet Service Provider (ISP) Relationship Management · VOIP Relationship Management · VPN · Multiple Locations

04

Regulations & compliance

Regulations (HIPAA) · Compliance Auditing · Acceptable Use Policies

Specific solutions for your field: Medical Mastermind Classic and Medical Mastermind EKG

What managed IT means at the chair

A dental practice cannot wait on technology: the schedule is full, the chair is occupied, and imaging has to be there the moment it is taken. We manage practice software, digital imaging and the network underneath them for uptime at the chair, with the compliance posture patient records require.

Workstations sign in fast and lock reliably, backups restore quickly enough to keep a day intact, and the help desk knows the difference between a front-desk problem and an operatory problem. See managed IT services and backup and disaster recovery.

Common questions

Do you support dental practice software and imaging?

Yes. The practice platform and digital imaging stay the systems of record; we keep them fast, integrated with the operatory workstations, and secured to the posture patient records require.

What about patient-record compliance?

Encryption, role-based access, audit trails and tested backups: the same regulated-records posture we run for medical practices, reviewed at regular strategic reviews.

How fast is support when a chair is waiting?

The U.S.-based help desk, 8-5 EST, with extended contracted support when required and emergency options, and priority on problems that stop treatment.

Keep exploring

Talk to a consultant who knows your field.

A consultant who knows your field, and a complimentary consultation to start.

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